Refund policy

Thank you for shopping at stafy.shop. We want to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

1. RETURN WINDOW

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your trash bin must be:

  • Unused and in the same condition that you received it.
  • In its original packaging.
  • Accompanied by the receipt or proof of purchase.

2. RETURN PROCESS

To start a return, you can contact us at support@stafy.shop.

  • If your return is accepted, we will send you instructions on how and where to send your package.
  • Please note: Items sent back to us without first requesting a return will not be accepted.

3. DAMAGES AND ISSUES (Inspection)

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Since we sell household utility items like trash bins, we may require photo or video evidence of any structural damage to process your claim.

4. NON-RETURNABLE ITEMS

Certain items cannot be returned:

  • Items that have been used for waste disposal or show signs of hygiene compromise.
  • Sale items or gift cards.

5. EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. REFUNDS

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. All refunds are processed in US Dollars (USD). Please remember it can take some time for your bank or credit card company to process and post the refund.

7. RETURN SHIPPING COSTS

Unless the product is defective or the return is a result of our error, customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.

CONTACT INFORMATION

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@stafy.shop or by mail using the details provided below:

  • Company Name: 1250 CITY VIEW CENTER, LLC
  • Representative: KENDALL MARTINEZ
  • Address: 3025 KINGFISHER PT., CHULUOTA, FL, 32766, United States
  • Phone: +1 5023601880
  • Target Market: Singapore